Frequently Asked Questions

For any questions that were not answered here, please reach out to us directly at sales @outrival.ca

Can I print in two positions and does this affect the price?2019-06-27T02:25:35+00:00

Some products do allow or have room for a 2 position print, but this is subject to sight of artwork and the available print area on the product requested There will be an additional cost per position print and there could be additional artwork fees.

Can I see a printed sample with my logo on?2019-06-27T02:24:47+00:00

This would be called a pre-production sample, which we can provide on high volume orders. You will need to pay for the products and artwork setup, however, once you have placed your order you will not have to pay the artwork charge again.

What payment methods do you accept?2019-06-27T02:24:06+00:00

We accept cheques, email transfer, and cash

Will I have to pay for artwork creation more than once?2019-06-27T02:23:36+00:00

Each logo that is converted to an embroidered design needs to be digitally recreated into an embroidery file, which is then saved on our system. This means you will incur the artwork creation fee only the first time you use the design. For printed garments, we also retain your artwork on our system.

Which artwork format is best?2019-06-27T02:23:05+00:00

We can accept a variety of file formats including an AI, JPEG, EPS, PSD, PDF & PNG. If you would like your design printed, we recommend sending a high-resolution file. If the file sent is low quality, it may need to be re-drawn, but we will let you know if this is the case. When supplying artwork, please specify any CMYK or Pantone-matched colours you would like to use. We can match this in both embroidery and printing processes.

Can I get a proof of my design?2019-06-27T02:22:34+00:00

We can offer a proof of your design but doing so will incur an artwork creation fee as we will need to create the artwork required for our embroidery processes. For all embroidery orders, we will supply an artwork sample before the purchased garments are embroidered to ensure you approve of the design. We will require this approval before producing the embroidery file and customizing your garments.

Can you embroider my logo or design on my garments in different sizes?2019-06-27T02:21:34+00:00

Yes, certainly, but for each different size you’d like your artwork reproduced, we need to make a separate embroidery file, for which there may be a charge.

I don’t have any artwork to give you for customisation, can you help?2019-06-27T02:20:53+00:00

Yes, we have a design that will be able to produce artwork according to your brief.  There will be a charge for this service and this will depend on the complexity of your requirements and how many versions and revisions are needed.

Do you supply plain non-branded clothing?2019-06-27T02:19:57+00:00

Yes, all of our items available plain or with customization.

Can I customize my own goods?2019-06-27T02:19:23+00:00

We supply a wide variety of products, so we probably have what you are looking for, however, if we do not supply the product you’d like customized then we can create a quote for you – just send your inquiry to sales@outrival.ca

Can I order samples?2019-06-27T02:18:31+00:00

Yes, samples are available for all our products. Please note that we require full payment for samples before they are shipped, but if returned undamaged within 14 days, this will be refunded or credited to your account.


For more information on any of our products and services, please don’t hesitate to contact the experts at OutRival today!

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